Frequently asked questions

Choose the product you want, select the quantity if required, and click ‘Add to basket’. From your basket, you can continue shopping or proceed to checkout. Once you have entered your details and completed the payment, you will automatically receive an order confirmation by email.

No, you can also place an order without an account. An account is useful if you want to view your previous orders or check out more quickly the next time you order.

This is only possible if your order has not yet been processed or dispatched. Please contact us as soon as possible, and we’ll see what can be done.

You can enter your discount code at checkout. The discount will be applied automatically before you pay for your order.

Yes, all prices in the online shop include VAT.

You can pay using the payment methods offered at checkout, such as iDEAL, Bancontact, credit card or other available payment options.

Yes, payments are processed via a secure payment environment. Your payment details are processed securely by our payment provider.

Orders are processed as quickly as possible. Once your order has been dispatched, you will receive a dispatch confirmation by email.

Yes, as soon as your parcel has been dispatched, you’ll receive a tracking code that you can use to track your delivery.

ILBAYS ships to the countries listed at checkout. If your country isn’t listed, please get in touch with us.

Please contact us straight away. If your order hasn’t been dispatched yet, we may still be able to change the delivery address.

We’d be happy to sort that out for you. Please get in touch with us, quoting your order number and, if possible, attaching a photo of the product you received or the damage.

Yes, you can return your order within the returns period stated on the online shop. The product must be returned unused, complete and, where possible, in its original packaging.

Please contact us with your order number and let us know which product you wish to return. We will then send you the return instructions.

Once we have received and checked your return, the purchase amount will be refunded via the original payment method. This may take a few working days to process.

If a product has been used beyond what is necessary to assess it, we may charge for depreciation.

The microfibre cloths are ideal for streak-free cleaning of glass, mirrors, windows, kitchen surfaces, bathrooms, furniture, stainless steel, screens and other smooth surfaces.

The standard microfibre cloths are primarily designed for streak-free cleaning and not for use as a drying cloth. For absorbing large amounts of moisture, we recommend the XXL drying cloth (50×80 cm).

The XXL drying cloth is ideal for quickly drying larger surfaces, such as cars, shower screens, tiles, mirrors, windows and kitchen surfaces.

The XXL drying cloth is larger and designed to absorb moisture and dry surfaces. The microfibre cloths are designed for streak-free cleaning, polishing and removing dust, stains and light soiling.

The XL floor mop is ideal for quickly cleaning large hard floors, such as tiles, laminate, PVC and other smooth surfaces. The wide 62 cm mop head allows you to clean larger areas more quickly.

The XL floor mop has an extra-wide mop head measuring 62 cm and is particularly useful for large floors. The 360° flat mop is more compact and manoeuvrable, making it easier to reach into corners, along skirting boards and under furniture.

The microfibre mop pads are refill pads for floor mops and flat mops. They are suitable for wet mopping and dry dusting on hard floors.

Yes, the cleaning wipes are handy for quick clean-ups at home, in the office or on the go. They are suitable for smooth, washable surfaces.

No, there’s no need to rinse. The wipes are designed for quick cleaning without any extra steps.

No, the cleaning wipes must not be flushed down the toilet. Dispose of them in the general waste after use.

Yes, the microfibre cloths can be used dry or slightly damp. The mop pads are suitable for both dry dusting and wet mopping.

Ideally, wash the microfibre cloths at 40°C. Do not use fabric softener, as this can reduce the effectiveness of the microfibre.

It is best to leave microfibre cloths to air-dry. This helps the fibres stay in good condition for longer and ensures the cloth retains its effectiveness.

Fabric softener can leave a film on the fibres. As a result, microfibre cloths may not clean as effectively and are more likely to leave streaks.

Use a clean cloth and wipe the surface dry or with a slightly damp cloth. Do not use too much water or cleaning product. For best results, finish by wiping with a dry cloth.

Please contact us with your order number and a brief description of the problem. We’ll be happy to work with you to find a suitable solution.

Yes, the statutory guarantee applies to all products. This means that a product must perform as you would reasonably expect it to.

Ideally, wash the microfibre cloths at 40°C. Do not use fabric softener, as this can reduce the effectiveness of the microfibre.

You can get in touch using the contact details on the online shop. If you have any questions about an order, please always quote your order number so that we can help you more quickly.