Shipping costs
Free shipping from €50. Below that is a fixed shipping rate that differs per country.
Delivery and returns
Do you have a question? We’d be happy to help you personally and quickly.
- Quick response
- Personalised service
- Solution-focused
Delivery times
On working days ordered before 19:00 = dispatched today. During busy periods, special offers or public holidays, delivery may take a little longer.
Track order
After dispatch you will receive a email with a track & trace link. You can also click the link below
Returns
You can return your order within 14 days of receipt. Please contact our customer service team of your return.
Frequently Asked Questions
What is the delivery time?
Orders are usually dispatched within one to two working days.
When will I receive a reply?
We try reply within one to two working days.
Can I return my order?
Yes, you can return your order within the returns period stated on the online shop. The product must be returned unused, complete and, where possible, in its original packaging.
Can I track my order?
Yes, as soon as your parcel has been dispatched, you’ll receive a tracking code that you can use to track your delivery.
How do I get in touch regarding my order?
You can get in touch using the contact details on the online shop. If you have any questions about an order, please always quote your order number so that we can help you more quickly.
What payment methods do you accept?
You can pay using the payment methods offered at checkout, such as iDEAL, Bancontact, credit card or other available payment options.