Verzendbeleid
Shipping Policy
Last updated: 10 February 2025
At Ilbays, we strive to deliver your orders as quickly as possible. Below you will find our shipping times, costs, and policies.
1. Processing & Shipping Times
📦 Order Processing Time: 1-2 business days
🚀 Estimated Delivery Times:
- Netherlands (NL): 1-2 business days
- Belgium (BE): 1-2 business days
- Rest of Europe: 3-5 business days
⚠ Please note: These are estimated delivery times. Unexpected delays (such as holidays, customs clearance, or courier issues) may impact shipping.
2. Shipping Costs
Shipping costs are calculated at checkout based on your location and order size.
- NL & BE: Free shipping on orders above €50.
- Europe: Shipping rates depend on the country and package weight.
3. Tracking Your Order
Once your order has been shipped, you will receive an email with a tracking number to monitor your package in real time.
4. Shipping Carriers
We use trusted carriers such as:
✅ PostNL
✅ DHL
✅ DPD
✅ UPS
The carrier depends on your location and the fastest available delivery option.
5. Lost or Delayed Shipments
If your package is delayed or lost, please contact us at info@ilbays.com or via WhatsApp at +31 6 4703 3352. We will work with the courier to resolve the issue.
6. Customs & Import Duties
For orders outside the Netherlands and Belgium, customs fees or import taxes may apply. These are the customer’s responsibility.
7. Contact Information
For any shipping-related questions, contact us:
📧 Email: info@ilbays.com
📞 WhatsApp: +31 6 4703 3352
📍 Address:
Ilbays B.V.
Industrieweg 37
3762 EH, Soest, Nederland
